Big TK Privacy Policy – Full Details on How Your Information Is Protected

1. Introduction

Big TK (bigtk.pro) deeply respects the privacy of people in Bangladesh. When you register or use our platform, certain information is collected. This page provides honest, clear answers to what that information is, why it is collected, and who can see it.

Big TK believes transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — not legal jargon — so you can truly understand what happens with your data.

By using the Big TK platform, you agree to this Privacy Policy. If you have any questions, feel free to reach out at [email protected].

2. What Types of Information Are Collected?

Big TK collects two types of information — what you provide directly, and what is generated automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number (for contact and OTP verification)
• Email address (optional)
• National ID or passport number (for KYC verification)
• BKash/Nagad/Rocket number (for payment processing)
• Your preferred language and communication method

2.2 Automatically Collected Information

2.3 Cookies & Tracking

Big TK uses cookies to enhance your browsing experience. For full details, please see our Section Below View.

3. Why Is This Information Collected?

Everything Big TK collects has a specific purpose. We do not collect unnecessary information.

• Service Delivery: Account creation, betting features, and payment processing.
• Identity & Age Verification: To ensure compliance with platform rules.
• Security: Prevention of fraud, money laundering, and unauthorized access.
• Support: Fast and effective support to resolve any issues.
• Improvement: To improve the overall platform experience and performance.
• Legal Obligation: To meet regulatory requirements.

4. How Is the Information Used?

Collected information is used for specific purposes in accordance with defined rules. Big TK never uses your data beyond what was stated at the time of collection.

4.1 Account Management

Your name, mobile number, and ID details are used to verify your account. This is mandatory for withdrawals and required under regulatory rules.

4.2 Payment Processing

Your mobile banking number is used solely for deposit verification and processing withdrawals. This information is stored in encrypted form.

4.3 Personalized Experience

Your betting history and preferences may be analyzed to show you relevant offers. This information is never shared with third parties.

4.4 Security Analysis

IP addresses and login patterns are monitored to detect unusual activity, protecting your account from hackers and fraudsters.

5. Sharing Information with Third Parties

Big TK does not sell your data. However, limited information may be shared in specific circumstances:

5.1 Payment Processing Partners

Information is shared with mobile banking providers such as bKash, Nagad, and Rocket solely to process transactions.

5.2 Legal Requirements

Providing data in response to a valid request from a government or regulatory authority is a legal obligation. In such cases, Big TK will share only the specific information requested.

5.3 Fraud Investigation

In cases of serious fraud or money laundering, limited information may be shared with investigating authorities.

6. Cookies Policy

Cookies are small text files stored in your browser. Big TK uses three types of cookies:

• Essential Cookies: To maintain login sessions and store security tokens. The platform cannot function without these.
• Performance Cookies: To track page load times and errors. This data is fully anonymized.
• Preference Cookies: To remember your language preferences and interface settings.

You can disable cookies in your browser settings, though some features may not function properly as a result.

7. Data Security Measures

Big TK uses industry-standard security measures to protect your information. No system can be 100% guaranteed — but we take every possible precaution to keep your data safe.

• TLS/SSL Encryption: All data between your browser and our servers is encrypted.
• AES-256 Storage Encryption: Sensitive data stored in encrypted databases.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: By independent third-party security experts.
• Access Controls: Only authorized Big TK staff can access data on a need-to-know basis.

8. Data Retention Period

Big TK does not retain data longer than necessary. However, certain information must be kept for a defined period for financial and regulatory reasons:

• Account Data: Up to 5 years after account closure.
• Payment & Transaction Records: Up to 7 years (in accordance with financial regulations).
• Support Conversations: 2 years.
• Login & security logs: 6 months.

After the retention period ends, your data is securely deleted and cannot be recovered.

9. Your Data Rights

As a Big TK member, you have several important rights over your own data:

To exercise any of these rights, email us at [email protected]. Big TK will respond within 30 business days.

10. Minors' Information

Big TK does not collect — and has no intention of collecting — any information from individuals under 18. All services on the platform are strictly for adults.

If we discover that we hold personal information belonging to a minor, that data will be deleted immediately and the associated account will be closed.

11. Policy Changes

Big TK may update this Privacy Policy from time to time — due to new legal requirements, new services, or changes in technology. When changes occur:

• The new update date will be displayed at the top of the page.
• Members will be notified via mobile or on-platform notification of any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

12. Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, contact Big TK directly: